How can we help?

FAQ

Ordering

You have a PICKUP option? Tell me more!

Yes, we have a new warehouse/shipping location located just about one mile from our store in downtown Clemson. When checking out, please select PICKUP as an option, and you will receive an email when your order is ready for pickup!

Our warehouse hours are Monday through Friday from 10am - 3pm. We are located at 1006 College Avenue Clemson, SC 29631, right across from 12 Mile recreation area and right next to Pinnacle Veterinary Group. We do have parking options here which will make for an easy pickup, and we are so excited to offer this as an option to receive your order!

Do you have different items in the store than you have available on your website?

YES, we do have many additional items available in our boutique in downtown Clemson! Many items that are breakable or too large for shipping are only in the boutique. Our website is primarily focused on apparel, jewelry, and smaller gifts in order for us to offer free shipping on all orders!

Will you continue to accept All Inspired Boutique gift cards?

YES, we will continue to accept gift cards in the boutique in downtown Clemson from All Inspired Boutique that were purchased before July 2022. Our new website for True Orange will not be able to accept All Inspired gift cards as this is a new system. We thank you for your ongoing support and appreciate your understanding as we transition to our new name!

Returns & Exchanges

We want you to LOVE your purchases from True Orange Boutique! If your items do not work for you, we are happy to offer a generous return policy and appreciate your understanding as we follow these guidelines as a small business.

What products are available for returns?

Items may be returned within 30 days for a full refund of your purchase. These items must be in new, and unused condition.

Sale items and holiday items are not eligible for returns.

Custom orders are not eligible for returns.

There is something wrong with my order. What do I do?

If your item is defective or damaged, please contact us at info@trueorangeboutique.com to let us know! We may not always have a replacement item as our products sell through very quickly, but if we do have the item we will send you a return label and ship out your replacement items upon receipt of your defective or damaged items.

What is the process for returning an item?

If the item you are returning is not defective or damaged, and you are returning it for other reasons, then you are responsible for the costs of shipping the product back to us. We offer free shipping on all orders, but we are not able as a small business to also offer free shipping on all returns. Thank you for your understanding!

Please send all returns to our warehouse location:

True Orange Boutique
1006 College Avenue
Clemson, SC 29631

Shipping & Pickup

We have two options for you to receive your order- select whatever works best for you!

Shipping for online orders

Shipping is FREE for all items on our website! Our goal is to have your order shipped out to you within 2 business days of the time it is placed! You will receive an email with tracking information once your order is on the way!

Pickup for online orders

You can also select PICKUP as an option when placing your order! We have a new warehouse/shipping location located just about one mile from our store in downtown Clemson. You will receive an email when your order is ready for pickup!

Our warehouse hours are Monday through Friday from 10 am - 3 pm. We are located at 1006 College Avenue Clemson, SC 29631, right across from 12 Mile recreation area and right next to Pinnacle Veterinary Group. We do have parking options here which will make for an easy pickup, and we are so excited to offer this as an option to receive your order!

Get in touch

Have questions about your order, or a general enquiry?